Just like every other industry, customer service in the real estate and property management sector is crucial to an investor’s ability to succeed. Property managers should be well aware of good customer service practices in real estate. Meeting customers’ expectations and surpassing them is a good incentive that boosts their confidence in you. Here are some of the ways to help impress real estate customers.
24-hour customer service
In case your real estate business is well established, the volume of customers who may need your services may be exponentially high. As a property manager, you may get customers requiring common services such as looking for properties as well as other tenant inquiries such as the need to attend to a quick maintenance repair work. Your availability at all times of the day is crucial in helping ensure customer satisfaction. You may, therefore, need to hire a 24-hour customer desk so that calls to your phone do not go unanswered.
Express patience during a property viewing
Before investing in a particular property through purchasing or renting, customers normally need to exercise due diligence by investing as much time as possible in reviewing them. As a property manager, you should endeavor to express patience and offer interested customers the valuable time they need. You may have, therefore, to walk the customer through all the properties available for them to make an informed decision. Showing the customer all the properties’ features and explaining to them some additional information can help satisfy them.
Request and work on reviews
You should occasionally request customers, whom you have previously served, a chance to offer you some honest reviews. The reviews should offer you an overview of how well you have performed as far as serving your customers is concerned. In cases of negative reviews, you should endeavor to implement the necessary adjustments in your customer service and property management practices.
Use multiple platforms
Not all customers will have the time and convenience to visit your offices or give you a phone call. To optimize on your customer service initiatives in terms of being able to reach out to more customers, you should endeavor to implement more platforms for customer services such as websites and social media platforms like Facebook, Twitter, Instagram, and WhatsApp.